AN ANALYSIS OF PERFORMANCE MANAGEMENT PRACTICES AT PT JAYA MAKMUR ELECTRINDO JEMBER

Lina Oktafiana; Ayu Sifriatul Imania; Aprilya Fitriani

doi:10.62952/jarum.v3i2.136

Authors

Lina Oktafiana Universitas Islam Negeri Kiai Haji Acmad Siddiq Jember
Ayu Sifriatul Imania
Aprilya Fitriani

DOI:

https://doi.org/10.62952/jarum.v3i2.136

Keywords:

Performance Management, Employee Performance, Compensation System, Key Performance Indicators (KPIs), Human Resource Management, Organizational Effectiveness

Abstract

This study aims to analyze the performance management system implemented at PT Jaya Makmur Electrindo, a company operating in the electrical services sector. The research focuses on performance systems, compensation practices, performance evaluation, work-related challenges, and performance appraisal instruments. A qualitative approach was employed using interviews, observations, and documentation techniques to collect data from company management and employees. The findings indicate that the company has established a clear division of work between administrative and field teams, supported by a flexible and family-oriented work culture. Compensation is provided through salaries, bonuses, allowances, and both financial and non-financial rewards. Performance evaluations are conducted regularly every two weeks and are linked to reward and punishment mechanisms. However, the performance appraisal system remains relatively simple and lacks structured measurement indicators. The company also faces operational and administrative challenges but addresses them through cross-regional coordination and adaptive work practices. This study contributes to the performance management literature by providing empirical insights into the implementation of performance management practices in a small-to-medium electrical services company and highlighting the importance of structured performance measurement systems for improving organizational effectiveness. The study concludes that PT Jaya Makmur Electrindo has implemented a reasonably effective performance management system, although further improvements are needed to enhance objectivity, consistency, and sustainability through the adoption of more structured performance measurement methods.

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